BeLight Software Forum

You are not logged in.

#1 2011-11-09 06:41:11

pmwdjr
New member
Posts: 1

Art Text 2.4 crashing Lion

Am I missing something or is the newest edition of art text completely incompatible with the Lion OS. Every time I use it on any of my three macs the program crashes. It never used to crash, but now I can't even complete a project. The website says it's updated for the Lion OS, but unless I'm missing something that doesn't seem to be the case.

OfflineOffline

 

#2 2011-11-09 06:58:00

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

We are working on an update that should fix this bug.

Nick

OfflineOffline

 

#3 2011-11-13 16:17:18

encapman
New member
Posts: 7

Re: Art Text 2.4 crashing Lion

Well let's get it fixed. I've been using Art Text for a very long time, and these FREQUENT crashes are unacceptable! I need this program to work. Please, please, please correct the code so that we can get this to work properly with Lion, without crashing whenever we try to save the image.

OfflineOffline

 

#4 2011-11-14 00:43:08

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

Hi,

The update is already announced:
http://www.belightsoft.com/forum/viewtopic.php?id=10615

Customers who purchased at App Store need to wait until the update is available there. All others can download Art Text 2.4.1 (v442) from the update page:
http://www.belightsoft.com/arttext/update/update.php

Nick

OfflineOffline

 

#5 2011-11-14 15:33:24

encapman
New member
Posts: 7

Re: Art Text 2.4 crashing Lion

Thanks! I've downloaded the update and it's working fine. Thank you.

OfflineOffline

 

#6 2011-12-06 23:40:08

yemartin
New member
Posts: 5

Re: Art Text 2.4 crashing Lion

Did the update hit the App Store already? Because here, the app crashes consistently every time I try to export to file, rendering it pretty much unusable...

OfflineOffline

 

#7 2011-12-07 00:26:46

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

Hi,

The App Store version is 2.4.1. It's the same as on our web site. If it crashes, please give me these details:
1. The version of Mac OS on your computer.
2. What format you exported to, and how high was the resolution?
3. Please send your document to support@belightsoft.com with the link to this topic. I'll try to export and repeat the crash.
4. Also send me the console and crash logs saved after the crash. The crash log is displayed automatically. Copy all text from the crash reporter window.

To save the console log, open the Console application from the Applications/Utilities folder. Choose File > Open Quickly > System Log Queries > All Messages (on Lion) or File > Open Console Log (on an earlier Mac OS). Then choose File > Save a Copy As in the menu of Console to save the log.

Nick

OfflineOffline

 

#8 2011-12-08 18:58:15

yemartin
New member
Posts: 5

Re: Art Text 2.4 crashing Lion

Hi Nick, and thanks for your quick reply. Here is the requested info:


1. Mac OS version: latest Lion (10.7.2)


2. Format exported: I don't get the chance to pick a format, the app crashes before that. My exact steps to reproduce a crash consistently are:

  a. Lauch Art Text
  b. Create a new document from any template
  c. Click the "Export To..." button
  d. Click "File..."

The app crashes instantly and consistently, just after that last click on "File...".

Note: I used "AppCleaner" to totally remove the app, then reinstalled it from the app store. It is still consistently crashing with the steps above.


3. It is not related to my document: it happens consistently with any new document from the template gallery.


4. Console log and crash log: may contain private info, so I will send them by email.


Note: I have a slightly non-standard setup (but not uncommon) where my user folder is on a secondary drive. So my "user" folder under "/Users" is actually a symbolic link that points to the real folder on the secondary drive. It has caused problems in the past (with Pixelmator, see this thread: http://support.pixelmator.com/viewtopic … amp;t=6758) But it may not be related this time, as I could reproduce the same error under a brand new user with a regular home folder.


Thanks for your help!

--
Yves-Eric

OfflineOffline

 

#9 2011-12-09 08:26:53

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

Hi Yves-Eric,

Thank you for sending us the logs. We have fixed a problem similar to this in the last update. Probably the update wasn't successful. Please delete the application and re-download it from App Store.

Nick

OfflineOffline

 

#10 2011-12-10 22:02:41

yemartin
New member
Posts: 5

Re: Art Text 2.4 crashing Lion

I should have included Art Text version, sorry:

Art Text Version 2.4.1 (442)

I tried reinstalling from the app store just in case (after uninstalling with AppCleaner to be sure to remove support files too), but the same crash still occurs.

Thanks you for your help!

--
Yves-Eric

OfflineOffline

 

#11 2011-12-11 04:47:30

Jean-Jacques Boutaud
Administrator
From: France
Posts: 1601
Website

Re: Art Text 2.4 crashing Lion

Hi all
Nick, it seems that the last 2.4.1 (build 442) update is labelled 2.4 (442) when using Art Text>About Art Text menu item:

http://belightcommunity.free.fr/4_belight_forum/about_AT_2_4_1.png
(downloading Art Text from the BeLight website not from the App Store)

yemartin, does Art Text crash when trying to export using File>Export… menu item?


JJBee, Président (à vie) du G.R.O.I.N.
Secrétaire général : iMac C2D 2.16GHz
Secrétaire adjoint : MacBook Pro 17" C2D 2.33GHz
BeLight Community website

OfflineOffline

 

#12 2011-12-11 06:24:19

yemartin
New member
Posts: 5

Re: Art Text 2.4 crashing Lion

Jean-Jacques,

Thank you for the suggestion: using "File > Export..." menu item works fine. And not only does it work, it also temporarily fixes the problem: I can then use the "Export To.. > File..." button and it does not crash anymore... until I restart Art Text (then the button causes the crash again).

Anyway, the menu item works, so this can be downgraded from "showstopper" to "annoying crash"...

Let me know if there is anything else I can do to help you troubleshoot this issue.


Thanks again for your help,

--
Yves-Eric

OfflineOffline

 

#13 2011-12-11 15:12:20

Jean-Jacques Boutaud
Administrator
From: France
Posts: 1601
Website

Re: Art Text 2.4 crashing Lion

yemartin wrote:

Jean-Jacques,

Let me know if there is anything else I can do to help you troubleshoot this issue.

--
Yves-Eric

Hi yemartin
Sorry, I'm not one of BeLight developers, just one user of some BeLight applications (mainly SP, IT and AT).


JJBee, Président (à vie) du G.R.O.I.N.
Secrétaire général : iMac C2D 2.16GHz
Secrétaire adjoint : MacBook Pro 17" C2D 2.33GHz
BeLight Community website

OfflineOffline

 

#14 2011-12-12 04:28:54

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

Yves-Eric,

Please send me a new copy of your crash and console logs. Maybe they are different from the previous logs.

Jean-Jacques,

I don't know how this difference in version numbers has happened. Just a minute ago, I have downloaded Art Text from our site. It displays "Version 2.4.1 (442)".

Nick

OfflineOffline

 

#15 2011-12-12 18:28:15

yemartin
New member
Posts: 5

Re: Art Text 2.4 crashing Lion

Nick,

From the logs, it looks like the same crash to me, but anyway, I just sent by email another copy of the logs as requested.

Thank you for your help!

--
Yves-Eric

OfflineOffline

 

#16 2011-12-13 05:51:55

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

Hi Yves-Eric,

Thank you for the new logs.

Nick

OfflineOffline

 

#17 2011-12-13 10:11:01

Jean-Jacques Boutaud
Administrator
From: France
Posts: 1601
Website

Re: Art Text 2.4 crashing Lion

Nick wrote:

Jean-Jacques,

I don't know how this difference in version numbers has happened. Just a minute ago, I have downloaded Art Text from our site. It displays "Version 2.4.1 (442)".

Nick

Here what I've done:
- delete Art Text from my computer (from Applications folder)
- download the last full version (http://s3.amazonaws.com/belightsoft/ArtText.dmg)
- launch the .dmg
- then clicking on the AT icon from the Art Text window (from the .dmg) and looking for the file infos (File>Read Informations (Cmd-I) I get this:

http://belightcommunity.free.fr/4_belight_forum/AT_2.4.png

- after launching AT, I get the same informations (Version 2.4 (442)) from Art Text>About Art Text


JJBee, Président (à vie) du G.R.O.I.N.
Secrétaire général : iMac C2D 2.16GHz
Secrétaire adjoint : MacBook Pro 17" C2D 2.33GHz
BeLight Community website

OfflineOffline

 

#18 2011-12-14 07:44:59

Nick
Administrator
From: Odessa, Ukraine
Posts: 6441
Website

Re: Art Text 2.4 crashing Lion

Jean-Jacques,

Thank you.

Nick

OfflineOffline

 

Board footer

Powered by PunBB